Cloud Contact Center | Nigeria

Optimize operational costs with
our cloud contact center

  • Home 
  • Business
  • Communicate

Reduce high infrastructure costs and scale your business faster with Airtel Hosted Contact Center

A customizable platform that evolves with your business. With a “pay as you go” model, leverage Airtel’s robust network and security protocols (SBCaaS), reducing your infrastructure deployment and maintenance costs.

Handle customer inquiries related to product and provide technical support

  • Our cloud contact center integrates seamlessly with your knowledge base enabling agents to access product information swiftly and troubleshoot issues efficiently.
  • Customers receive real-time inventory updates ensuring they are informed about product availability and delivery timelines.

Manage customer grievances during call surges

  • During call surges or emergencies like power outages or flash sales our solution helps manage customer grievances.
  • Intelligent IVR empowers customers by providing instant answers to simple and repetitive inquiries reducing the workload on agents during peak times.

Exclusive features of Airtel IQ Contact Center Services

100% web-based solution

100% web-based solution

Say goodbye to office desks! Agents, supervisors and managers can easily. Manage everything through their web browsers from anywhere at any time.
Unified agent workspace

Unified agent workspace

An agent friendly dedicated view of their ongoing conversations, tracks and goals and tools to collaborate with co-workers.
Outbound dialing

Outbound dialing

Choose calling modes, set schedules, customize call statuses and callbacks, all using one platform.
Real-time dashboard

Real-time dashboard

Allows the Supervisor to have a unified view of KPIs and conversational insights to implement corrective measures in real time.
Historical reporting

Historical reporting

Generate and customize detailed call reports, and set them to auto-deliver.

Why Choose Airtel IQ Hosted Contact Center?

One stop solution

One stop solution

No need to talk to multiple vendors for licensing, hosting and usage – everything managed by Airtel end to end.
Bundled pricing

Bundled pricing

With network and software on the cloud, get reduced Total Cost of Ownership (TCO) with our pay per agent model.
Value added services

Value added services

Benefit from other added services without needing to activate them separately for easier management.
Unified SLA

Unified SLA

Airtel takes ownership of SLAs across the network and application layers ensuring coordination.
Mobile caller identification

Mobile caller identification

Boost ROI with an increased pick-up rate by 20%
High scalability

High scalability

The Contact Centre Software, on the Cloud allows scaling up or down based on seasonality and traffic requirements.