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Online Safety

Protection against online fraud

To protect your account and personal information from fake emails, SMS and websites, follow a few simple steps:

Suspicious email

Suspicious email

Delete suspicious emails without opening them. If you do open a suspicious email, do not respond to online solicitations for personal information
Awareness

Awareness

Do not open any attachments or click on any links it may contain
Training

Training

Never provide sensitive account or personal information in response to an email

Online Saftey

Airtel Africa has a strong commitment to information security. To meet our high level of security standards as well as those of the legal bodies regulating our business sector, Airtel Africa places a strong emphasis on making the platforms that our customer use safe and secure. Even with these diligent efforts in place, customers must be aware of what they can do to maintain and increase the security of their system.

We also request that our customers, for any responsible disclosure of a security vulnerability in our website, mobile application, or our services, contact us at security@africa.airtel.com

Cyber awareness