WhatsApp | Nigeria

Enhance conversations and connect
better with customers

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Elevate customer interactions and conversations with Airtel IQ WhatsApp Business APIs

Say goodbye to communication obstacles as we bring to you immediate and secure messaging experiences that effortlessly cater to your customers needs.

Create customized campaigns that speak directly to your audience

  • Boost your ROI with curated campaigns designed for better impact.
  • Deliver personalized ad creatives that resonate with millions of customers in no time.
  • Execute cart abandonment campaigns with tailored customization.

Offers round the clock support through our chatbots or real-time agent interactions

  • Integrated customer support on WhatsApp with bot and live agent connections.
  • Engage customers through personalized rich media content generated in runtime.

Seamlessly integrate UPI payments within WhatsApp for hassle free transactions

  • Capture data from bill images.
  • Enable convenient bill payments.

Streamline your ordering process from managing orders to facilitating payments

  • Benefit from our merchant onboarding on ONDC network enabling ordering via buyer apps
  • Order Management System integrated with WhatsApp ensures online servicing.
  • Our plug in works seamlessly with any POS system to engage customers while offering digital invoicing solutions.

Exclusive features of Airtel IQ WhatsApp API for business

Rich media messaging

Rich media messaging

Engage with your customers with impactful images, videos, and documents effortlessly.
Two-way conversations

Two-way conversations

Facilitate interactions by intelligently routing messages between bots and agents, for efficient two-way conversations.
Campaign manager

Campaign manager

Manage your brand promotions effectively with our interactive interface.
End-to-end encryption

End-to-end encryption

Build trust by implementing end to end encryption to protect your conversations.
Verified business profiles

Verified business profiles

Build a recognisable and trustworthy enterprise profile.
Delivery and read receipts

Delivery and read receipts

Improve customer contact rates by better tracking of communication delivery metrics.

Impact delivered with Airtel IQ WhatsApp API for business

50M+

messages delivered for a large bank

Instant Resolution

without any app or unstructured

supplementary service data

What sets Airtel IQ WhatsApp API apart?

Unique WhatsApp number

Unique WhatsApp number

Single number for instant query resolution. Each customer mapped to an individual relationship manager.
Contextual record

Contextual record

Maintain a historical record of conversations ensures that all concerns or issues can be easily tracked and referenced.
Telco-powered performance

Telco-powered performance

WhatsApp Business API supports 250 transactions per second, resulting in enhanced mean-time to resolution and acquisition cost.
One business, one contact

One business, one contact

Avoid confusion and clutter. Provide a WhatsApp number specifically assigned to your business.
Intelligent channel fallback

Intelligent channel fallback

Automatically re-route messages through channels like SMS, WhatsApp or Voice to ensure seamless communication.
Partner connect

Partner connect

Flexibility to choose from over 60 partners who can provide tailored solutions for your needs on WhatsApp.