What is this Privacy Notice for?

Your Personal Data is valuable and protected by law. As Airtel, we are committed to protecting your privacy in every aspect of your dealings with us. By this Notice, we explain to you how your Personal Data is collected, used, managed and transferred by Airtel. This notice also informs you about how you can update your Personal Data with us and exercise your rights in respect of the Personal Data provided to us through our respective platforms.

What Personal Data do we collect?

We collect Personal Data that you provide to us, for example, when you buy a SIM card, register the details, request for further information about our product, fill in a form, apply for a job through our website, subscribe to any newsletters, access our website or participate in our customer engagement surveys.

We may also automatically collect some technical information when you visit our website such as your IP address, and information about your visit, such as the pages that you viewed. This information helps us understand customer interests and helps us improve our website. When you visit our site, the pages that you look at and a short text file called a cookie, are downloaded to your computer. By visiting and using our website, you agree to our use of cookies in line with Airtel policies.

What Purpose do we use your Personal Data?

We may process your Personal Data to communicate with you (including sending marketing or promotional materials to you), provide you with further information about our products and how we can serve you better, respond to your purchase orders or requests, and process your application for employment with Airtel Networks or to fulfil our contractual obligations with you. We may also process your Personal Data to comply with provisions of applicable laws.

What Constitutes your Consent?

Where processing of Personal Data is based on consent, we shall obtain the requisite consent at the time of collection of the Personal Data. In this regard, you consent to the processing of your Personal Data when you access our platforms, use our services, content, features, technologies or functions offered on our website or other digital platforms. You can withdraw your consent at any time but such withdrawal will not affect the lawfulness of processing based on consent given prior to its withdrawal.

Who do we share your Personal Data with?

We respect your privacy, and we limit disclosure of your Personal Data to third parties. We do not sell, give or trade any Personal Data that we obtain from you to any third party for data-mining or marketing purposes. However, we may share your Personal Data with service providers engaged by us to provide services to Airtel subject to appropriate data security and protection. We may also share your information where there is a regulatory or statutory obligation to disclose such Personal Data in accordance with provisions of applicable laws.

Security and Retention of your Personal Data

Your Personal Data is kept confidential, and we make every effort to keep your Personal Data secure, including restricting access to your Personal Data with us on a need to know basis. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate security standards to protect your Personal Data.

We take appropriate measures to ensure that your Personal Data is only processed for the minimum period necessary in line with the purposes set out in this Notice or as required by applicable laws, until a time it is no longer required or has no further use. Once your Personal Data is no longer required, we destroy it in a safe and secure manner subject to applicable laws on data retention.

Your Rights

Airtel collects Personal Data only for the purposes identified in this Policy and such information cannot be reused for purposes incompatible with the original purpose.

You can exercise the following rights with respect to your Personal Data with Airtel:

a) request for and access your Personal Data collected and stored by Airtel and the purpose for which it is being processed;

b) withdraw consent at any time. For example, you can withdraw your consent to receipt of our marketing or promotional materials or unsubscribe to our newsletters;

c) object to automated decision making;

d) request rectification and modification of Personal Data kept by Airtel;

e) request for deletion of your Personal Data;

f) be informed of and entitled to provide consent prior to the processing of Personal Data for purposes other than that for which the Personal Data were collected;

g) request for the portability of the Personal Data to another data controller of your choice;

h) request that Airtel restricts processing of your Personal Data; and

i) request for information regarding any specific processing of your personal data.

Changes to our Privacy Notice

Due to constant changes in technology and regulatory requirements, we may need to change our privacy policies or update this Notice from time to time. You will always be able to find the most recent version of our updated privacy policy on this website.

Contact & Communication

If you would like further information on this Notice, or to contact our Data Protection Officer, you may contact us at Airtel Networks Zambia Plc, Airtel House, Stand No. 2375, Corner of Great East/Addis Ababa Roads, Lusaka or email us at dataprotection@zm.airtel.com