Self care
*111# is another exciting innovation from Airtel. It’s a self-service portal that allows customers to access different products and services offered by Airtel by simply dialing one short code. No need to remember all the other short codes, it’s a one stop shop that allows our customers to access key services and enables them to self-help without engaging the call centre or visiting our Retail shop.
Simply dial *111# and select the service of your choice.
The service is free.
The menu has been enhanced with customer do-it-yourself services making it convenient for them self-service easily, faster, easy, anytime and anywhere.
Customers can:
• Retrieve their PUK
• Check their number
• See all SIMs registered to their NRC
• Top-Up airtime
• Access Wi-Fi bundles and 117# directly to buy bundles
• Send Call Me Backs
• Get the eSIM upgrade guide
• Access links to the My Airtel App and Home Broadband portal
• Locate nearest Airtel shops using detailed store listings per province
Yes. *111# works on all types of phones, including basic feature phones. It doesn't require mobile data or internet access- just a working SIM and network signal.
Yes. While *111# covers most everyday self-care needs, some services like Airtel Money PIN Reset or Unlock, Reversals, Statement for 3 months and Zesco prepaid units retrieval are available on USSD *115# and My Airtel App.
For most GSM self-care, like checking your number, retrieving your PUK, topping up, or viewing your registered numbers, *111# remains the fastest and easiest option.