online-safety

Online Safety

Protection against online fraud

To protect your account and personal information from fake emails, SMS and websites, follow a few simple steps:

Suspicious email

Suspicious email

Delete suspicious emails without opening them. If you do open a suspicious email, do not respond to online solicitations for personal information
Awareness

Awareness

Do not open any attachments or click on any links it may contain
Training

Training

Never provide sensitive account or personal information in response to an email

Cyber awareness

Common cyber threats

To keep secure online, it is important for customers to become aware of the various cyber threats.
Common cyber threats

Cybercrimes

Certain activities are treated as cybercrime by law. It is undoubtedly one of the fastest-growing crimes in the world and it continues to impact businesses across all industries.
Cybercrimes

Cybersecurity best practices

It is important to stay protected from cyberattacks Airtel Africa employees are aware of cybersecurity best practices and always follow them to ensure safety of private information, of their customers.
Cybersecurity best practices

How to identify a fake email, SMS or website

Fake emails claim that your information has been compromised and/or your account deactivated or suspended
How to identify a fake email, SMS or website

Tips for safe internet use for customers

Create strong passwords for different websites using a good mix of alphabets, numbers and special characters and make sure that you do not disclose your passwords to anyone
Tips for safe internet use for customers
security

Airtel Africa has a strong commitment to information security

Airtel Africa has a strong commitment to information security. To meet our high level of security standards as well as those of the legal bodies regulating our business sector, Airtel Africa places a strong emphasis on making the platforms that our customer use safe and secure. Even with these diligent efforts in place, customers must be aware of what they can do to maintain and increase the security of their system.

We also request that our customers, for any responsible disclosure of a security vulnerability in our website, mobile application, or our services, contact us at security@africa.airtel.com